Northwest Medical Center-Springdale is a acute care located at 609 West Maple Avenue, Springdale, AR 72764, serving residents of Springdale, Washington County, and the broader Arkansas region. Based on official data from the Centers for Medicare & Medicaid Services (CMS), this facility has areas of improvement compared to national benchmarks, earning a SafeHospitals USA Safety Score of 3.8/10 (Grade F — Poor).
The hospital offers 24-hour emergency services. It also holds the CMS Birth-Friendly Hospital designation, indicating a demonstrated commitment to evidence-based maternity care practices. CMS has rated this facility 2 out of 5 stars based on a comprehensive review of clinical outcomes, patient experience, and operational quality.
Contact & Location
To reach Northwest Medical Center-Springdale, call (479) 751-5711. The facility is located at 609 West Maple Avenue, Springdale, AR 72764. It is in Washington County. For driving directions, search "Northwest Medical Center-Springdale Springdale AR" in Google Maps or Apple Maps.
| 📍 Address | 609 West Maple Avenue, Springdale, AR 72764 |
| 📞 Phone | (479) 751-5711 |
| 🏥 Facility Type | Acute Care |
| 🏢 Ownership | Proprietary |
| 🚨 Emergency Services | ✓ Yes — 24/7 Emergency Department |
| 👶 Birth Friendly | ✓ CMS Certified Birth-Friendly |
| 📅 Data Last Updated | CMS Medicare Data, 2024 |
Safety Score Breakdown
The SafeHospitals USA Safety Score of 3.8/10 is calculated from six official CMS quality measures — mortality, patient safety, readmissions, hospital-acquired infections, complications, and patient experience. Below is a detailed breakdown of this hospital's performance on each dimension.
0 measures better than national rate; 2 worse
1 safety measures better than national rate
1 readmission measures better than national rate
6 infection measures better than national benchmark
3/5 stars from 1,155 patient surveys
0 complication measures better than national rate
What Patients Say
The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey — the national standard for measuring patient experience — gave Northwest Medical Center-Springdale a patient experience rating of 3 out of 5 stars, based on 1,155 completed surveys. This score reflects how patients rated communication with nurses and doctors, responsiveness of hospital staff, pain management, medication explanations, and discharge preparation.
Why This Rating Matters
The SafeHospitals USA Safety Score is calculated using official CMS Medicare data — the same data used by the U.S. Department of Health and Human Services to evaluate all Medicare-certified hospitals. A score of 3.8/10 (Grade F) means this hospital has areas of improvement compared to national benchmarks. For patients and families planning an elective procedure or evaluating local options for ongoing care, this data provides an objective, evidence-based starting point for informed decision-making.
Always discuss your specific medical needs with a licensed healthcare provider. Hospital quality varies by specialty and procedure type — a high overall score does not guarantee optimal results for every condition. Use this data as one input among several, including referrals from your primary care physician and procedure-specific outcome data where available.
- CMS Provider Data Catalog — Hospital General Information (data.cms.gov)
- CMS Hospital Compare — Patient Experience (HCAHPS) Scores
- CMS Complications and Deaths — Hospital Level Data
- CMS Healthcare-Associated Infections (HAI) — Hospital Level Data
- The Leapfrog Group — Hospital Safety Grades (hospitalsafetygrade.org)