Facility Information

📋 Quick Reference

  • Hospital Type: Acute Care Hospitals
  • Ownership: Government - Hospital District or Authority
  • Address: 877 Jefferson Avenue, Memphis, TN 38103
  • County: Shelby County
  • Phone: (901) 545-7928
  • Emergency Services: Yes
  • Birth-Friendly Designation: Yes — meets CMS criteria

Regional One Health receives a SafeHospitals USA Safety Score of 3.8/10 (Grade F — Poor). This facility scores in the bottom tier of the national CMS dataset across multiple quality measures including patient safety indicators, infection control, and outcome rates. We strongly recommend that patients with planned, non-emergency admissions discuss these ratings with their physician and consider other facilities where geography permits.

How Regional One Health Compares Nationally

Using the 2024 CMS Hospital Compare dataset — the federal government's official source for hospital quality — we analyzed performance across five quality measures. Here is what the data shows for this facility:

0 Better / 0 Worse
Mortality Measures
4 Better / 1 Worse
Safety Measures
0 Better / 0 Worse
Readmission Rates

Patient Experience & Survey Data

Patient experience surveys (HCAHPS) ask discharged patients about their hospital stay — communication with nurses and doctors, responsiveness of staff, cleanliness, and overall rating. CMS collected 883 completed surveys from Regional One Health patients for the 2024 reporting period.

Survey Rating: ★★☆☆☆ Patient Experience (2.0/5)

Timely Care Score: 120.6 (national average: ~80.0)

This facility's timely care score exceeds the national benchmark, indicating patients are seen and treated promptly — a meaningful indicator for emergency and urgent care situations.

Infection Control Performance

Hospital-acquired infections (HAIs) are among the most preventable patient safety risks. CMS tracks six HAI measures including central line infections, catheter-related urinary tract infections, surgical site infections, and C. difficile rates. This facility has 18 HAI measures performing better than the national benchmark.

This represents strong infection control performance. Facilities that consistently outperform HAI benchmarks typically maintain rigorous hand hygiene protocols, antimicrobial stewardship programs, and environmental disinfection standards.

Maternity & Birthing Care

✓ Designated as "Birth-Friendly" by Medicare (CMS).

This hospital is designated as Birth-Friendly by CMS, meaning it is committed to high standards of maternal safety and care.

Medicare Billing Cost & Spending

Medicare spends an average of $34,782 per patient episode here, compared to the national average cost of $27,477.

⚠ This facility runs higher costs, spending 26.6% more than the national average per patient episode.

Outpatient Surgery Patient Experience

Based on surveys collected from patients who had outpatient surgery or procedures here, this section shows the percentages of patients who reported highly positive experiences:

  • Facility Cleanliness & Respect: 93% of patients reported the facility was clean and the staff were helpful and respectful.
  • Procedure Communication: 88% of patients felt the staff explained their surgical procedure clearly.
  • Discharge Preparation: 95% of patients received clear instructions on how to handle recovery at home.
  • High Patient Rating: 75% of patients gave the outpatient department a rating of 9 or 10 out of 10.
  • Willingness to Recommend: 69% of patients would definitely recommend this outpatient department to others.

FAQs

Q. What is the safety grade of REGIONAL ONE HEALTH?
REGIONAL ONE HEALTH has a SafeHospitals USA safety grade of F with a safety score of 3.8/10, based on federal CMS quality data. This grade is calculated from hospital safety indicators, infection control performance, and mortality measures.
Q. Is REGIONAL ONE HEALTH designated as Birth-Friendly?
Yes, REGIONAL ONE HEALTH is designated as Birth-Friendly by CMS (Medicare). This means they participate in quality programs focused on improving maternal health outcomes and birthing safety.
Q. How expensive is care at REGIONAL ONE HEALTH compared to the national average?
Medicare spends an average of $34,782 per patient episode at REGIONAL ONE HEALTH, compared to the national average of $27,477. This means the hospital's billing cost is 26.6% more than the national average.
Q. What do patient surveys say about outpatient surgery at REGIONAL ONE HEALTH?
Based on official patient experience surveys, 69% of outpatient surgical patients would definitely recommend REGIONAL ONE HEALTH to others. Additionally, 93% reported that the outpatient department was clean and the staff were helpful and respectful.
Q. Does REGIONAL ONE HEALTH offer emergency services?
Yes, REGIONAL ONE HEALTH provides emergency services. They are equipped to handle 24/7 urgent and emergency medical needs.

About Our Scoring Methodology

Our SafeHospitals USA Safety Score is calculated from the official CMS Hospital Compare dataset using a weighted composite of: hospital-acquired infection rates (HAI, 30% weight), patient safety indicator measures (25%), mortality measure outcomes (20%), 30-day readmission rates (15%), and patient experience survey scores (10%). Scores range from 0–10 and are normalized against the national distribution of all Medicare-certified facilities.

Scores are recalculated annually when CMS releases updated Hospital Compare data. The current scores reflect the 2024 CMS data release, last verified by our data team on March 15, 2026.