Facility Information
📋 Quick Reference
- Hospital Type: Critical Access Hospitals
- Ownership: Voluntary non-profit - Private
- Address: 1200 Ralston Avenue, Defiance, OH 43512
- County: Defiance County
- Phone: (419) 783-6955
- Emergency Services: Yes
- Birth-Friendly Designation: Yes — meets CMS criteria
Promedica Defiance Regional Hospital scores in the average range with a SafeHospitals USA Safety Score of 6.5/10 (Grade C — Average). The 2024 CMS data shows mixed results: some measures meet or exceed national standards, while others fall short. Patients should ask specific questions about infection control and readmission rates before admission.
How Promedica Defiance Regional Hospital Compares Nationally
Using the 2024 CMS Hospital Compare dataset — the federal government's official source for hospital quality — we analyzed performance across five quality measures. Here is what the data shows for this facility:
Patient Experience & Survey Data
Patient experience surveys (HCAHPS) ask discharged patients about their hospital stay — communication with nurses and doctors, responsiveness of staff, cleanliness, and overall rating. CMS collected 161 completed surveys from Promedica Defiance Regional Hospital patients for the 2024 reporting period.
Survey Rating: ★★★★★ Patient Experience (5.0/5)
Timely Care Score: 51.4 (national average: ~80.0)
This facility's timely care score falls below the national benchmark. Patients should be aware that wait times may exceed averages for non-emergency situations.
Infection Control Performance
Hospital-acquired infections (HAIs) are among the most preventable patient safety risks. CMS tracks six HAI measures including central line infections, catheter-related urinary tract infections, surgical site infections, and C. difficile rates. This facility has 0 HAI measures performing better than the national benchmark.
This facility does not currently outperform HAI benchmarks in the 2024 CMS dataset. This is a important concern for patients scheduled for surgery, catheter procedures, or extended ICU stays. Ask your care team about infection prevention protocols.
Maternity & Birthing Care
✓ Designated as "Birth-Friendly" by Medicare (CMS).
This hospital is designated as Birth-Friendly by CMS, meaning it is committed to high standards of maternal safety and care.
Recovery & Hospital Return Days
This section shows whether discharged patients spent extra days back in the hospital within 30 days of leaving, compared to the national average. Fewer days indicate a safer discharge process and a better recovery at home:
- Heart Failure Patients: Patients spent average of 37.3 fewer days in the hospital after discharge (better than average).
- Pneumonia Patients: Patients spent average of 14.9 fewer days in the hospital after discharge (better than average).
Outpatient Surgery Patient Experience
Based on surveys collected from patients who had outpatient surgery or procedures here, this section shows the percentages of patients who reported highly positive experiences:
- Facility Cleanliness & Respect: 98% of patients reported the facility was clean and the staff were helpful and respectful.
- Procedure Communication: 92% of patients felt the staff explained their surgical procedure clearly.
- Discharge Preparation: 97% of patients received clear instructions on how to handle recovery at home.
- High Patient Rating: 90% of patients gave the outpatient department a rating of 9 or 10 out of 10.
- Willingness to Recommend: 83% of patients would definitely recommend this outpatient department to others.
Inpatient Psychiatric Care Quality
For patients receiving inpatient psychiatric care, Medicare monitors safety indicators to ensure quality treatment:
- 30-Day Readmission Rate: 16.3% of patients were readmitted to a psychiatric facility within 30 days of discharge.
- Metabolic Screening Rate: 98% of patients on antipsychotic medications received screening for metabolic issues.
- Physical Restraints: Physical restraints were used for an average of 0.03 hours per 1,000 patient care hours.
- Seclusion Room: Seclusion rooms were used for an average of 0.27 hours per 1,000 patient care hours.
FAQs
Q. What is the safety grade of PROMEDICA DEFIANCE REGIONAL HOSPITAL?
Q. Is PROMEDICA DEFIANCE REGIONAL HOSPITAL designated as Birth-Friendly?
Q. How expensive is care at PROMEDICA DEFIANCE REGIONAL HOSPITAL compared to the national average?
Q. What do patient surveys say about outpatient surgery at PROMEDICA DEFIANCE REGIONAL HOSPITAL?
Q. Does PROMEDICA DEFIANCE REGIONAL HOSPITAL offer emergency services?
About Our Scoring Methodology
Our SafeHospitals USA Safety Score is calculated from the official CMS Hospital Compare dataset using a weighted composite of: hospital-acquired infection rates (HAI, 30% weight), patient safety indicator measures (25%), mortality measure outcomes (20%), 30-day readmission rates (15%), and patient experience survey scores (10%). Scores range from 0–10 and are normalized against the national distribution of all Medicare-certified facilities.
Scores are recalculated annually when CMS releases updated Hospital Compare data. The current scores reflect the 2024 CMS data release, last verified by our data team on March 15, 2026.
