Facility Information

📋 Quick Reference

  • Hospital Type: Acute Care Hospitals
  • Ownership: Voluntary non-profit - Private
  • Address: 1325 N Highland Avenue, Aurora, IL 60506
  • County: Kane County
  • Phone: (630) 859-2222
  • Emergency Services: Yes
  • Birth-Friendly Designation: Yes — meets CMS criteria

Presence Mercy Medical Center receives a SafeHospitals USA Safety Score of 4.0/10 (Grade D — Below Average). The 2024 CMS data indicates this facility falls below the national average in several areas. While this hospital may still be appropriate for certain care types, patients with planned procedures should consider the data carefully and ask their physician about alternatives.

How Presence Mercy Medical Center Compares Nationally

Using the 2024 CMS Hospital Compare dataset — the federal government's official source for hospital quality — we analyzed performance across five quality measures. Here is what the data shows for this facility:

0 Better / 0 Worse
Mortality Measures
0 Better / 0 Worse
Safety Measures
0 Better / 0 Worse
Readmission Rates

Patient Experience & Survey Data

Patient experience surveys (HCAHPS) ask discharged patients about their hospital stay — communication with nurses and doctors, responsiveness of staff, cleanliness, and overall rating. CMS collected 327 completed surveys from Presence Mercy Medical Center patients for the 2024 reporting period.

Survey Rating: ★★☆☆☆ Patient Experience (2.0/5)

Timely Care Score: 127.7 (national average: ~80.0)

This facility's timely care score exceeds the national benchmark, indicating patients are seen and treated promptly — a meaningful indicator for emergency and urgent care situations.

Infection Control Performance

Hospital-acquired infections (HAIs) are among the most preventable patient safety risks. CMS tracks six HAI measures including central line infections, catheter-related urinary tract infections, surgical site infections, and C. difficile rates. This facility has 0 HAI measures performing better than the national benchmark.

This facility does not currently outperform HAI benchmarks in the 2024 CMS dataset. This is a important concern for patients scheduled for surgery, catheter procedures, or extended ICU stays. Ask your care team about infection prevention protocols.

Maternity & Birthing Care

✓ Designated as "Birth-Friendly" by Medicare (CMS).

This hospital is designated as Birth-Friendly by CMS, meaning it is committed to high standards of maternal safety and care.

Medicare Billing Cost & Spending

Medicare spends an average of $24,064 per patient episode here, compared to the national average cost of $27,477.

✓ This hospital spends 12.4% less than the national average, making it cost-efficient for Medicare services.

Recovery & Hospital Return Days

This section shows whether discharged patients spent extra days back in the hospital within 30 days of leaving, compared to the national average. Fewer days indicate a safer discharge process and a better recovery at home:

  • Heart Failure Patients: Patients spent average of 1.5 extra days in the hospital after discharge (worse than average).
  • Pneumonia Patients: Patients spent average of 16.2 fewer days in the hospital after discharge (better than average).
  • Heart Attack Patients: Patients spent average of 23.2 extra days in the hospital after discharge (worse than average).

Inpatient Psychiatric Care Quality

For patients receiving inpatient psychiatric care, Medicare monitors safety indicators to ensure quality treatment:

  • 30-Day Readmission Rate: 19.8% of patients were readmitted to a psychiatric facility within 30 days of discharge.
  • Metabolic Screening Rate: 79% of patients on antipsychotic medications received screening for metabolic issues.

FAQs

Q. What is the safety grade of PRESENCE MERCY MEDICAL CENTER?
PRESENCE MERCY MEDICAL CENTER has a SafeHospitals USA safety grade of D with a safety score of 4.0/10, based on federal CMS quality data. This grade is calculated from hospital safety indicators, infection control performance, and mortality measures.
Q. Is PRESENCE MERCY MEDICAL CENTER designated as Birth-Friendly?
Yes, PRESENCE MERCY MEDICAL CENTER is designated as Birth-Friendly by CMS (Medicare). This means they participate in quality programs focused on improving maternal health outcomes and birthing safety.
Q. How expensive is care at PRESENCE MERCY MEDICAL CENTER compared to the national average?
Medicare spends an average of $24,064 per patient episode at PRESENCE MERCY MEDICAL CENTER, compared to the national average of $27,477. This means the hospital's billing cost is 12.4% less than the national average.
Q. What do patient surveys say about outpatient surgery at PRESENCE MERCY MEDICAL CENTER?
Patient experience survey ratings for outpatient surgery are not available for PRESENCE MERCY MEDICAL CENTER in the current reporting period.
Q. Does PRESENCE MERCY MEDICAL CENTER offer emergency services?
Yes, PRESENCE MERCY MEDICAL CENTER provides emergency services. They are equipped to handle 24/7 urgent and emergency medical needs.

About Our Scoring Methodology

Our SafeHospitals USA Safety Score is calculated from the official CMS Hospital Compare dataset using a weighted composite of: hospital-acquired infection rates (HAI, 30% weight), patient safety indicator measures (25%), mortality measure outcomes (20%), 30-day readmission rates (15%), and patient experience survey scores (10%). Scores range from 0–10 and are normalized against the national distribution of all Medicare-certified facilities.

Scores are recalculated annually when CMS releases updated Hospital Compare data. The current scores reflect the 2024 CMS data release, last verified by our data team on March 15, 2026.