Facility Information
📋 Quick Reference
- Hospital Type: Acute Care Hospitals
- Ownership: Proprietary
- Address: 609 West Maple Avenue, Springdale, AR 72764
- County: Washington County
- Phone: (479) 751-5711
- Emergency Services: Yes
- Birth-Friendly Designation: Yes — meets CMS criteria
Northwest Medical Center-Springdale receives a SafeHospitals USA Safety Score of 3.8/10 (Grade F — Poor). This facility scores in the bottom tier of the national CMS dataset across multiple quality measures including patient safety indicators, infection control, and outcome rates. We strongly recommend that patients with planned, non-emergency admissions discuss these ratings with their physician and consider other facilities where geography permits.
How Northwest Medical Center-Springdale Compares Nationally
Using the 2024 CMS Hospital Compare dataset — the federal government's official source for hospital quality — we analyzed performance across five quality measures. Here is what the data shows for this facility:
Patient Experience & Survey Data
Patient experience surveys (HCAHPS) ask discharged patients about their hospital stay — communication with nurses and doctors, responsiveness of staff, cleanliness, and overall rating. CMS collected 1,155 completed surveys from Northwest Medical Center-Springdale patients for the 2024 reporting period.
Survey Rating: ★★★☆☆ Patient Experience (3.0/5)
Timely Care Score: 78.0 (national average: ~80.0)
This facility's timely care score falls below the national benchmark. Patients should be aware that wait times may exceed averages for non-emergency situations.
Infection Control Performance
Hospital-acquired infections (HAIs) are among the most preventable patient safety risks. CMS tracks six HAI measures including central line infections, catheter-related urinary tract infections, surgical site infections, and C. difficile rates. This facility has 6 HAI measures performing better than the national benchmark.
This represents strong infection control performance. Facilities that consistently outperform HAI benchmarks typically maintain rigorous hand hygiene protocols, antimicrobial stewardship programs, and environmental disinfection standards.
Maternity & Birthing Care
✓ Designated as "Birth-Friendly" by Medicare (CMS).
This hospital is designated as Birth-Friendly by CMS, meaning it is committed to high standards of maternal safety and care.
Medicare Billing Cost & Spending
Medicare spends an average of $25,364 per patient episode here, compared to the national average cost of $27,477.
✓ This hospital spends 7.7% less than the national average, making it cost-efficient for Medicare services.
Recovery & Hospital Return Days
This section shows whether discharged patients spent extra days back in the hospital within 30 days of leaving, compared to the national average. Fewer days indicate a safer discharge process and a better recovery at home:
- Heart Failure Patients: Patients spent average of 15.8 fewer days in the hospital after discharge (better than average).
- Pneumonia Patients: Patients spent average of 47.0 fewer days in the hospital after discharge (better than average).
- Heart Attack Patients: Patients spent average of 16.8 fewer days in the hospital after discharge (better than average).
Outpatient Surgery Patient Experience
Based on surveys collected from patients who had outpatient surgery or procedures here, this section shows the percentages of patients who reported highly positive experiences:
- Facility Cleanliness & Respect: 96% of patients reported the facility was clean and the staff were helpful and respectful.
- Procedure Communication: 91% of patients felt the staff explained their surgical procedure clearly.
- Discharge Preparation: 96% of patients received clear instructions on how to handle recovery at home.
- High Patient Rating: 82% of patients gave the outpatient department a rating of 9 or 10 out of 10.
- Willingness to Recommend: 79% of patients would definitely recommend this outpatient department to others.
FAQs
Q. What is the safety grade of NORTHWEST MEDICAL CENTER-SPRINGDALE?
Q. Is NORTHWEST MEDICAL CENTER-SPRINGDALE designated as Birth-Friendly?
Q. How expensive is care at NORTHWEST MEDICAL CENTER-SPRINGDALE compared to the national average?
Q. What do patient surveys say about outpatient surgery at NORTHWEST MEDICAL CENTER-SPRINGDALE?
Q. Does NORTHWEST MEDICAL CENTER-SPRINGDALE offer emergency services?
About Our Scoring Methodology
Our SafeHospitals USA Safety Score is calculated from the official CMS Hospital Compare dataset using a weighted composite of: hospital-acquired infection rates (HAI, 30% weight), patient safety indicator measures (25%), mortality measure outcomes (20%), 30-day readmission rates (15%), and patient experience survey scores (10%). Scores range from 0–10 and are normalized against the national distribution of all Medicare-certified facilities.
Scores are recalculated annually when CMS releases updated Hospital Compare data. The current scores reflect the 2024 CMS data release, last verified by our data team on March 15, 2026.
