Facility Information

📋 Quick Reference

  • Hospital Type: Acute Care Hospitals
  • Ownership: Proprietary
  • Address: 7333 Smith'S Mill Road, New Albany, OH 43054
  • County: Franklin County
  • Phone: (614) 775-6600
  • Emergency Services: No
  • Birth-Friendly Designation: Not designated

Mount Carmel New Albany Surgical Hospital receives a SafeHospitals USA Safety Score of 5.0/10 (Grade D — Below Average). The 2024 CMS data indicates this facility falls below the national average in several areas. While this hospital may still be appropriate for certain care types, patients with planned procedures should consider the data carefully and ask their physician about alternatives.

How Mount Carmel New Albany Surgical Hospital Compares Nationally

Using the 2024 CMS Hospital Compare dataset — the federal government's official source for hospital quality — we analyzed performance across five quality measures. Here is what the data shows for this facility:

0 Better / 0 Worse
Mortality Measures
0 Better / 0 Worse
Safety Measures
0 Better / 0 Worse
Readmission Rates

Patient Experience & Survey Data

Patient experience surveys (HCAHPS) ask discharged patients about their hospital stay — communication with nurses and doctors, responsiveness of staff, cleanliness, and overall rating. CMS collected 373 completed surveys from Mount Carmel New Albany Surgical Hospital patients for the 2024 reporting period.

Survey Rating: ★★★★☆ Patient Experience (4.0/5)

Timely Care Score: 89.7 (national average: ~80.0)

This facility's timely care score exceeds the national benchmark, indicating patients are seen and treated promptly — a meaningful indicator for emergency and urgent care situations.

Infection Control Performance

Hospital-acquired infections (HAIs) are among the most preventable patient safety risks. CMS tracks six HAI measures including central line infections, catheter-related urinary tract infections, surgical site infections, and C. difficile rates. This facility has 0 HAI measures performing better than the national benchmark.

This facility does not currently outperform HAI benchmarks in the 2024 CMS dataset. This is a important concern for patients scheduled for surgery, catheter procedures, or extended ICU stays. Ask your care team about infection prevention protocols.

Medicare Billing Cost & Spending

Medicare spends an average of $29,310 per patient episode here, compared to the national average cost of $27,477.

⚠ This facility runs higher costs, spending 6.7% more than the national average per patient episode.

Outpatient Surgery Patient Experience

Based on surveys collected from patients who had outpatient surgery or procedures here, this section shows the percentages of patients who reported highly positive experiences:

  • Facility Cleanliness & Respect: 98% of patients reported the facility was clean and the staff were helpful and respectful.
  • Procedure Communication: 93% of patients felt the staff explained their surgical procedure clearly.
  • Discharge Preparation: 97% of patients received clear instructions on how to handle recovery at home.
  • High Patient Rating: 92% of patients gave the outpatient department a rating of 9 or 10 out of 10.
  • Willingness to Recommend: 89% of patients would definitely recommend this outpatient department to others.

FAQs

Q. What is the safety grade of MOUNT CARMEL NEW ALBANY SURGICAL HOSPITAL?
MOUNT CARMEL NEW ALBANY SURGICAL HOSPITAL has a SafeHospitals USA safety grade of D with a safety score of 5.0/10, based on federal CMS quality data. This grade is calculated from hospital safety indicators, infection control performance, and mortality measures.
Q. Is MOUNT CARMEL NEW ALBANY SURGICAL HOSPITAL designated as Birth-Friendly?
No, MOUNT CARMEL NEW ALBANY SURGICAL HOSPITAL is not currently designated as Birth-Friendly by Medicare, and maternal quality data is not available for this facility.
Q. How expensive is care at MOUNT CARMEL NEW ALBANY SURGICAL HOSPITAL compared to the national average?
Medicare spends an average of $29,310 per patient episode at MOUNT CARMEL NEW ALBANY SURGICAL HOSPITAL, compared to the national average of $27,477. This means the hospital's billing cost is 6.7% more than the national average.
Q. What do patient surveys say about outpatient surgery at MOUNT CARMEL NEW ALBANY SURGICAL HOSPITAL?
Based on official patient experience surveys, 89% of outpatient surgical patients would definitely recommend MOUNT CARMEL NEW ALBANY SURGICAL HOSPITAL to others. Additionally, 98% reported that the outpatient department was clean and the staff were helpful and respectful.
Q. Does MOUNT CARMEL NEW ALBANY SURGICAL HOSPITAL offer emergency services?
No, MOUNT CARMEL NEW ALBANY SURGICAL HOSPITAL does not offer emergency services.

About Our Scoring Methodology

Our SafeHospitals USA Safety Score is calculated from the official CMS Hospital Compare dataset using a weighted composite of: hospital-acquired infection rates (HAI, 30% weight), patient safety indicator measures (25%), mortality measure outcomes (20%), 30-day readmission rates (15%), and patient experience survey scores (10%). Scores range from 0–10 and are normalized against the national distribution of all Medicare-certified facilities.

Scores are recalculated annually when CMS releases updated Hospital Compare data. The current scores reflect the 2024 CMS data release, last verified by our data team on March 15, 2026.