Facility Information

📋 Quick Reference

  • Hospital Type: Acute Care Hospitals
  • Ownership: Voluntary non-profit - Private
  • Address: 2540 East St, Concord, CA 94520
  • County: Contra Costa County
  • Phone: (925) 682-8200
  • Emergency Services: Yes
  • Birth-Friendly Designation: Not designated

John Muir Medical Center - Concord Campus receives a SafeHospitals USA Safety Score of 5.4/10 (Grade D — Below Average). The 2024 CMS data indicates this facility falls below the national average in several areas. While this hospital may still be appropriate for certain care types, patients with planned procedures should consider the data carefully and ask their physician about alternatives.

How John Muir Medical Center - Concord Campus Compares Nationally

Using the 2024 CMS Hospital Compare dataset — the federal government's official source for hospital quality — we analyzed performance across five quality measures. Here is what the data shows for this facility:

1 Better / 0 Worse
Mortality Measures
1 Better / 2 Worse
Safety Measures
2 Better / 0 Worse
Readmission Rates

Patient Experience & Survey Data

Patient experience surveys (HCAHPS) ask discharged patients about their hospital stay — communication with nurses and doctors, responsiveness of staff, cleanliness, and overall rating. CMS collected 482 completed surveys from John Muir Medical Center - Concord Campus patients for the 2024 reporting period.

Survey Rating: ★★★☆☆ Patient Experience (3.0/5)

Timely Care Score: 89.8 (national average: ~80.0)

This facility's timely care score exceeds the national benchmark, indicating patients are seen and treated promptly — a meaningful indicator for emergency and urgent care situations.

Infection Control Performance

Hospital-acquired infections (HAIs) are among the most preventable patient safety risks. CMS tracks six HAI measures including central line infections, catheter-related urinary tract infections, surgical site infections, and C. difficile rates. This facility has 6 HAI measures performing better than the national benchmark.

This represents strong infection control performance. Facilities that consistently outperform HAI benchmarks typically maintain rigorous hand hygiene protocols, antimicrobial stewardship programs, and environmental disinfection standards.

Medicare Billing Cost & Spending

Medicare spends an average of $26,525 per patient episode here, compared to the national average cost of $27,477.

This hospital's spending is average, matching national care costs within 3.5%.

Recovery & Hospital Return Days

This section shows whether discharged patients spent extra days back in the hospital within 30 days of leaving, compared to the national average. Fewer days indicate a safer discharge process and a better recovery at home:

  • Heart Failure Patients: Patients spent average of 7.6 fewer days in the hospital after discharge (better than average).
  • Pneumonia Patients: Patients spent average of 40.0 extra days in the hospital after discharge (worse than average).
  • Heart Attack Patients: Patients spent average of 2.1 fewer days in the hospital after discharge (better than average).

Outpatient Surgery Patient Experience

Based on surveys collected from patients who had outpatient surgery or procedures here, this section shows the percentages of patients who reported highly positive experiences:

  • Facility Cleanliness & Respect: 97% of patients reported the facility was clean and the staff were helpful and respectful.
  • Procedure Communication: 89% of patients felt the staff explained their surgical procedure clearly.
  • Discharge Preparation: 97% of patients received clear instructions on how to handle recovery at home.
  • High Patient Rating: 89% of patients gave the outpatient department a rating of 9 or 10 out of 10.
  • Willingness to Recommend: 89% of patients would definitely recommend this outpatient department to others.

FAQs

Q. What is the safety grade of JOHN MUIR MEDICAL CENTER - CONCORD CAMPUS?
JOHN MUIR MEDICAL CENTER - CONCORD CAMPUS has a SafeHospitals USA safety grade of D with a safety score of 5.4/10, based on federal CMS quality data. This grade is calculated from hospital safety indicators, infection control performance, and mortality measures.
Q. Is JOHN MUIR MEDICAL CENTER - CONCORD CAMPUS designated as Birth-Friendly?
No, JOHN MUIR MEDICAL CENTER - CONCORD CAMPUS is not currently designated as Birth-Friendly by Medicare, and maternal quality data is not available for this facility.
Q. How expensive is care at JOHN MUIR MEDICAL CENTER - CONCORD CAMPUS compared to the national average?
Medicare spends an average of $26,525 per patient episode at JOHN MUIR MEDICAL CENTER - CONCORD CAMPUS, compared to the national average of $27,477. This spending matches the national average within 3.5%.
Q. What do patient surveys say about outpatient surgery at JOHN MUIR MEDICAL CENTER - CONCORD CAMPUS?
Based on official patient experience surveys, 89% of outpatient surgical patients would definitely recommend JOHN MUIR MEDICAL CENTER - CONCORD CAMPUS to others. Additionally, 97% reported that the outpatient department was clean and the staff were helpful and respectful.
Q. Does JOHN MUIR MEDICAL CENTER - CONCORD CAMPUS offer emergency services?
Yes, JOHN MUIR MEDICAL CENTER - CONCORD CAMPUS provides emergency services. They are equipped to handle 24/7 urgent and emergency medical needs.

About Our Scoring Methodology

Our SafeHospitals USA Safety Score is calculated from the official CMS Hospital Compare dataset using a weighted composite of: hospital-acquired infection rates (HAI, 30% weight), patient safety indicator measures (25%), mortality measure outcomes (20%), 30-day readmission rates (15%), and patient experience survey scores (10%). Scores range from 0–10 and are normalized against the national distribution of all Medicare-certified facilities.

Scores are recalculated annually when CMS releases updated Hospital Compare data. The current scores reflect the 2024 CMS data release, last verified by our data team on March 15, 2026.