Facility Information

📋 Quick Reference

  • Hospital Type: Acute Care Hospitals
  • Ownership: Voluntary non-profit - Private
  • Address: 6780 Mayfield Road, Mayfield Heights, OH 44124
  • County: Cuyahoga County
  • Phone: (440) 312-4500
  • Emergency Services: No
  • Birth-Friendly Designation: Yes — meets CMS criteria

Hillcrest Hospital performs above average across most federal quality benchmarks, earning a SafeHospitals USA Safety Score of 7.3/10 (Grade B — Good). CMS 2024 data shows strong performance in multiple safety and outcome measures. While not flawless, this hospital delivers care that compares well against regional peers.

How Hillcrest Hospital Compares Nationally

Using the 2024 CMS Hospital Compare dataset — the federal government's official source for hospital quality — we analyzed performance across five quality measures. Here is what the data shows for this facility:

3 Better / 0 Worse
Mortality Measures
3 Better / 0 Worse
Safety Measures
0 Better / 0 Worse
Readmission Rates

Patient Experience & Survey Data

Patient experience surveys (HCAHPS) ask discharged patients about their hospital stay — communication with nurses and doctors, responsiveness of staff, cleanliness, and overall rating. CMS collected 2,088 completed surveys from Hillcrest Hospital patients for the 2024 reporting period.

Survey Rating: ★★★☆☆ Patient Experience (3.0/5)

Timely Care Score: 135.7 (national average: ~80.0)

This facility's timely care score exceeds the national benchmark, indicating patients are seen and treated promptly — a meaningful indicator for emergency and urgent care situations.

Infection Control Performance

Hospital-acquired infections (HAIs) are among the most preventable patient safety risks. CMS tracks six HAI measures including central line infections, catheter-related urinary tract infections, surgical site infections, and C. difficile rates. This facility has 24 HAI measures performing better than the national benchmark.

This represents strong infection control performance. Facilities that consistently outperform HAI benchmarks typically maintain rigorous hand hygiene protocols, antimicrobial stewardship programs, and environmental disinfection standards.

Maternity & Birthing Care

✓ Designated as "Birth-Friendly" by Medicare (CMS).

This hospital is designated as Birth-Friendly by CMS, meaning it is committed to high standards of maternal safety and care.

Medicare Billing Cost & Spending

Medicare spends an average of $26,441 per patient episode here, compared to the national average cost of $27,477.

This hospital's spending is average, matching national care costs within 3.8%.

Recovery & Hospital Return Days

This section shows whether discharged patients spent extra days back in the hospital within 30 days of leaving, compared to the national average. Fewer days indicate a safer discharge process and a better recovery at home:

  • Heart Failure Patients: Patients spent average of 3.5 extra days in the hospital after discharge (worse than average).
  • Pneumonia Patients: Patients spent average of 1.8 extra days in the hospital after discharge (worse than average).
  • Heart Attack Patients: Patients spent average of 0.7 extra days in the hospital after discharge (worse than average).

Outpatient Surgery Patient Experience

Based on surveys collected from patients who had outpatient surgery or procedures here, this section shows the percentages of patients who reported highly positive experiences:

  • Facility Cleanliness & Respect: 97% of patients reported the facility was clean and the staff were helpful and respectful.
  • Procedure Communication: 91% of patients felt the staff explained their surgical procedure clearly.
  • Discharge Preparation: 97% of patients received clear instructions on how to handle recovery at home.
  • High Patient Rating: 88% of patients gave the outpatient department a rating of 9 or 10 out of 10.
  • Willingness to Recommend: 87% of patients would definitely recommend this outpatient department to others.

FAQs

Q. What is the safety grade of HILLCREST HOSPITAL?
HILLCREST HOSPITAL has a SafeHospitals USA safety grade of B with a safety score of 7.3/10, based on federal CMS quality data. This grade is calculated from hospital safety indicators, infection control performance, and mortality measures.
Q. Is HILLCREST HOSPITAL designated as Birth-Friendly?
Yes, HILLCREST HOSPITAL is designated as Birth-Friendly by CMS (Medicare). This means they participate in quality programs focused on improving maternal health outcomes and birthing safety.
Q. How expensive is care at HILLCREST HOSPITAL compared to the national average?
Medicare spends an average of $26,441 per patient episode at HILLCREST HOSPITAL, compared to the national average of $27,477. This spending matches the national average within 3.8%.
Q. What do patient surveys say about outpatient surgery at HILLCREST HOSPITAL?
Based on official patient experience surveys, 87% of outpatient surgical patients would definitely recommend HILLCREST HOSPITAL to others. Additionally, 97% reported that the outpatient department was clean and the staff were helpful and respectful.
Q. Does HILLCREST HOSPITAL offer emergency services?
No, HILLCREST HOSPITAL does not offer emergency services.

About Our Scoring Methodology

Our SafeHospitals USA Safety Score is calculated from the official CMS Hospital Compare dataset using a weighted composite of: hospital-acquired infection rates (HAI, 30% weight), patient safety indicator measures (25%), mortality measure outcomes (20%), 30-day readmission rates (15%), and patient experience survey scores (10%). Scores range from 0–10 and are normalized against the national distribution of all Medicare-certified facilities.

Scores are recalculated annually when CMS releases updated Hospital Compare data. The current scores reflect the 2024 CMS data release, last verified by our data team on March 15, 2026.