Facility Information

📋 Quick Reference

  • Hospital Type: Critical Access Hospitals
  • Ownership: Government - State
  • Address: 45-547 Plumeria Street, Honokaa, HI 96727
  • County: Hawaii County
  • Phone: (808) 932-4000
  • Emergency Services: Yes
  • Birth-Friendly Designation: Not designated

Hale Ho'Ola Hamakua receives a SafeHospitals USA Safety Score of 4.5/10 (Grade D — Below Average). The 2024 CMS data indicates this facility falls below the national average in several areas. While this hospital may still be appropriate for certain care types, patients with planned procedures should consider the data carefully and ask their physician about alternatives.

How Hale Ho'Ola Hamakua Compares Nationally

Using the 2024 CMS Hospital Compare dataset — the federal government's official source for hospital quality — we analyzed performance across five quality measures. Here is what the data shows for this facility:

0 Better / 0 Worse
Mortality Measures
0 Better / 0 Worse
Safety Measures
0 Better / 0 Worse
Readmission Rates

Patient Experience & Survey Data

Patient experience surveys (HCAHPS) ask discharged patients about their hospital stay — communication with nurses and doctors, responsiveness of staff, cleanliness, and overall rating. CMS collected 0 completed surveys from Hale Ho'Ola Hamakua patients for the 2024 reporting period.

Survey Rating: Survey data unavailable

Timely Care Score: 46.2 (national average: ~80.0)

This facility's timely care score falls below the national benchmark. Patients should be aware that wait times may exceed averages for non-emergency situations.

Infection Control Performance

Hospital-acquired infections (HAIs) are among the most preventable patient safety risks. CMS tracks six HAI measures including central line infections, catheter-related urinary tract infections, surgical site infections, and C. difficile rates. This facility has 0 HAI measures performing better than the national benchmark.

This facility does not currently outperform HAI benchmarks in the 2024 CMS dataset. This is a important concern for patients scheduled for surgery, catheter procedures, or extended ICU stays. Ask your care team about infection prevention protocols.

FAQs

Q. What is the safety grade of HALE HO'OLA HAMAKUA?
HALE HO'OLA HAMAKUA has a SafeHospitals USA safety grade of D with a safety score of 4.5/10, based on federal CMS quality data. This grade is calculated from hospital safety indicators, infection control performance, and mortality measures.
Q. Is HALE HO'OLA HAMAKUA designated as Birth-Friendly?
No, HALE HO'OLA HAMAKUA is not currently designated as Birth-Friendly by Medicare, and maternal quality data is not available for this facility.
Q. How expensive is care at HALE HO'OLA HAMAKUA compared to the national average?
Medicare spending and billing cost data is not available for HALE HO'OLA HAMAKUA in the current CMS release.
Q. What do patient surveys say about outpatient surgery at HALE HO'OLA HAMAKUA?
Patient experience survey ratings for outpatient surgery are not available for HALE HO'OLA HAMAKUA in the current reporting period.
Q. Does HALE HO'OLA HAMAKUA offer emergency services?
Yes, HALE HO'OLA HAMAKUA provides emergency services. They are equipped to handle 24/7 urgent and emergency medical needs.

About Our Scoring Methodology

Our SafeHospitals USA Safety Score is calculated from the official CMS Hospital Compare dataset using a weighted composite of: hospital-acquired infection rates (HAI, 30% weight), patient safety indicator measures (25%), mortality measure outcomes (20%), 30-day readmission rates (15%), and patient experience survey scores (10%). Scores range from 0–10 and are normalized against the national distribution of all Medicare-certified facilities.

Scores are recalculated annually when CMS releases updated Hospital Compare data. The current scores reflect the 2024 CMS data release, last verified by our data team on March 15, 2026.